Privacy Policy

At Famerry, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or purchase our products.

By using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

When you use our website, we may collect the following information:

Personal Information

  • Full name
  • Shipping and billing address
  • Email address
  • Phone number
  • Payment information (processed securely through third-party payment providers)
  • Order history

Automatically Collected Information

We may automatically collect:

  • IP address
  • Browser type
  • Device information
  • Operating system
  • Pages visited
  • Referral source
  • Cookies and similar technologies

2. How We Use Your Information

We use your information to:

  • Process and fulfill orders.
  • Provide customer support.
  • Send order confirmations and shipping updates.
  • Respond to inquiries.
  • Improve our website and services.
  • Prevent fraud and unauthorized transactions.
  • Comply with legal obligations.
  • Send promotional emails if you have chosen to receive them.

You may unsubscribe from marketing emails at any time using the unsubscribe link included in our emails.

3. Payment Information

Payments are processed through secure third-party payment providers.

Famerry does not store your complete credit or debit card information on our servers.

4. Cookies

Our website uses cookies and similar technologies to:

  • Remember your preferences.
  • Improve website performance.
  • Analyze website traffic.
  • Enhance your shopping experience.

Most browsers allow you to disable cookies, although doing so may affect certain website features.

5. Information Sharing

We do not sell or rent your personal information.

We may share information only with trusted service providers when necessary, including:

  • Payment processors
  • Shipping carriers
  • Website hosting providers
  • Analytics providers
  • Customer support services

These providers may use your information only to perform services on our behalf.

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction.

While we strive to protect your information, no method of electronic transmission or storage can be guaranteed to be completely secure.

7. Data Retention

We retain personal information only for as long as necessary to:

  • Complete your orders.
  • Provide customer support.
  • Meet legal, tax, accounting, and regulatory requirements.
  • Resolve disputes and enforce our policies.

8. Your Privacy Rights

Depending on your location, you may have the right to:

  • Access your personal information.
  • Request correction of inaccurate information.
  • Request deletion of your personal information.
  • Object to or restrict certain processing.
  • Request a copy of your personal data where permitted by law.

To exercise these rights, please contact us at [email protected].

9. California Privacy Rights (CCPA/CPRA)

If you are a California resident, you may have the right to:

  • Know what personal information we collect.
  • Request deletion of eligible personal information.
  • Correct inaccurate personal information.
  • Request access to your collected information.
  • Opt out of the sale or sharing of personal information.

Famerry does not sell your personal information.

Requests can be submitted by contacting [email protected].

10. Children’s Privacy

Our website is not directed to children under the age of 13.

We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will promptly remove the information.

11. Third-Party Links

Our website may contain links to third-party websites.

We are not responsible for the privacy practices or content of those external websites. We encourage you to review their privacy policies before providing any personal information.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices or legal requirements.

Any updates will be posted on this page with a revised Effective Date.

13. Contact Us

If you have any questions regarding this Privacy Policy or your personal information, please contact us.

US Office: 8 The Green, Suite B Dover, DE 19901, United States
VN Address:102 Dang Van Bi Phuong Thu Duc Ho Chi Minh 700000 Vietnam

Email: [email protected]