Refund & Returns Policy

At Famerry, we are committed to providing quality bedding products and a satisfying shopping experience. If you are not completely satisfied with your purchase, we’re here to help. Please read our Refund & Returns Policy carefully before requesting a return.

1. Return Eligibility

We accept returns within 30 days from the date your order is delivered.

To be eligible for a return, the item must:

  • Be unused, unwashed, and in its original condition.
  • Include all original packaging, tags, and accessories.
  • Be free from stains, odors, pet hair, or any signs of use.
  • Be accompanied by proof of purchase or your order number.

Returns submitted after the 30-day period may not be accepted.

2. Items That Cannot Be Returned

For hygiene and safety reasons, we cannot accept returns for:

  • Washed or used bedding products.
  • Items damaged due to misuse or improper care.
  • Personalized or custom-made products.
  • Clearance or final sale items.
  • Gift cards.

These items may only be eligible for replacement if they arrive damaged, defective, or incorrect.

3. Damaged, Defective, or Incorrect Items

If you receive an item that is:

  • Damaged during shipping,
  • Defective,
  • Missing parts, or
  • Different from what you ordered,

please contact us within 7 days of delivery.

Include:

  • Your order number.
  • A brief description of the issue.
  • Clear photos of the item and its packaging.

Our team will review your request within 2–3 business days and provide an appropriate solution, including a replacement, exchange, or full refund when applicable.

4. Change of Mind Returns

If you simply change your mind or ordered the wrong item, you may still request a return within 30 days, provided the product meets our return eligibility requirements.

Customers are responsible for return shipping costs in these cases.

Original shipping charges are non-refundable unless the return is due to our error.

5. Return Process

To start a return:

Step 1: Email [email protected] with:

  • Order number
  • Reason for the return
  • Photos (if the item is damaged or incorrect)

Step 2: Wait for return authorization from our customer support team.

Step 3: Securely package the item and ship it to the return address below:

Return Address
Famerry
8 The Green, Suite B
Dover, DE 19901
United States

Returns sent without prior authorization may experience delays or may not be accepted.

6. Return Shipping Costs

Famerry will pay the return shipping costs if:

  • The wrong item was shipped.
  • The item arrived damaged.
  • The product is defective.

Customers are responsible for return shipping costs if:

  • They ordered the wrong item.
  • They changed their mind.
  • The product does not meet personal expectations.

We recommend using a trackable shipping service for returned packages, as we cannot guarantee receipt of items lost during return transit.

7. Refunds

Once your returned item is received and inspected, we will notify you of the outcome by email.

If approved:

  • Refunds are processed within 3–5 business days after inspection.
  • Funds are issued to your original payment method.
  • Depending on your bank or payment provider, it may take an additional 5–10 business days for the refund to appear in your account.

Shipping charges are non-refundable unless the return results from our mistake.

8. Exchanges

We currently offer exchanges only for items that arrive damaged, defective, or incorrect.

If you need a replacement, please contact us within 7 days of delivery, and we will arrange the appropriate solution.

9. Order Cancellation

Orders may be canceled or modified within 24 hours after they are placed.

After 24 hours, orders may already be in processing or prepared for shipment and can no longer be canceled.

If the order has already shipped, it must follow the standard return procedure after delivery.

10. Contact Us

If you have any questions regarding returns or refunds, please contact us.

Famerry

Business & Return Address:
8 The Green, Suite B
Dover, DE 19901
United States

Email: [email protected]

Support Hours: Monday – Friday, 9:00 AM – 5:00 PM (EST-5)